Virtual Night Manager
Who is answering your phone after hours ? Dealing with painful inquiries.
After Hours Services for your business with our Virtual Night Porter.
Everything but the expenses and hassles.
Have you ever considered a Virtual Night Manager?
- Are you looking at cutting costs for having night staff?
- Your done with Paying Penalty Rates ?
- Past Night Staff have taken you to the Fair Work Ombudsman (FWO)?
- Do you need an after-hours reception Virtual Night Manager Service?
- Off Peak Virtual Night Manager is open 24 hours?
We have the night managers who can assist with the after-hours enquiries, and by morning you have a report emailed to you on the enquiries during the evening. The Virtual Night Manager will include assisting accommodation guests in the house or on arriving as well. ” If you look at another way it is a dedicated after hours receptionist also ”
How it works: The Client diverts the main reception line and hotel reception calls to our specific 1300 number, this is a recorded Phone Line and undiverts phones in the morning.
Emergency situations on Premises. Most cases, phone guidance will resolve issues, but some circumstances may arise where security needs to attend to the site in person. Security Guards Melbourne has been issued a proximity card to access the site.
Late arrival Guest – Guests that are arriving after hours have been sent an email or text to explain how to collect room key from the key safe or from the Virtual system.
Guests locked out of the room – From time to time a guest will lock themselves out of the room or misplace room key. We can put systems in place to resolve these issues.
General enquiries – Any calls requesting future bookings or general enquiries should be informed that this is after hours call service only and they will need to ring again during business hours to speak to reception.
Amenity Issues – any calls that notify of amenity issues such as no hot water, no power, or leaking room should be reported onto management. The Virtual Night Manager will take down guest contact details, then advise management who will contact the guest regarding the issue. If the situation escalates then procedures are set in place to handle this situation.
If you would like a Quotation for our cost effective Virtual Night Manager Service please do not hesitate to contact us.
The After Hours Virtual Night Manager ~ Security Guards Melbourne ACN: 121-241-674 | ABN: 75-121-241-674 (since 2006)
Security Guards Provider that you can trust.
National Police Checked / Working With Children Check / White Card